Term and Conditions

1. Acceptance of Terms

By accessing and using Medino Store’s website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website.

2. User Responsibilities and Account Obligations

User Conduct

• Provide accurate and complete information during registration and checkout
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use the website only for lawful purposes
• Comply with all applicable laws and regulations

Prohibited Activities

• Attempting to interfere with website security or functionality
• Using automated systems to extract data without permission
• Submitting false or misleading information
• Engaging in fraudulent transactions

3. Products and Services Description

Product Categories

Medino Store specializes in premium wellness and beauty products including:

• Skincare: Anti-Ageing Products, Face Creams, Eye Creams & Serums
• Body Care: Body Lotion, Body Wash, Bath Products
• Beauty Accessories and Tools
• Health & Wellness: Children’s Vitamins, Everyday Essentials
• Personal Care: Deodorants, Dental Floss & Toothpicks

Product Information

• We strive to provide accurate product descriptions and images
• Colors may vary slightly due to monitor settings
• Product formulations may change; we recommend checking current product information
• Some products have specific usage instructions for optimal results

4. Ordering and Payment Terms

Order Process

• Orders are processed within 1-2 business days after payment confirmation
• You will receive order confirmation and shipping tracking information
• We reserve the right to cancel orders for suspected fraud or errors

Accepted Payment Methods

• Visa
• MasterCard
• JCB
• PayPal

Pricing and Currency

• All prices are in US Dollars unless otherwise specified
• We reserve the right to adjust prices due to market conditions
• Customers are responsible for any customs fees, taxes, or import duties

5. Shipping and Delivery

Shipping Methods

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after dispatch)

Shipping Limitations

• We ship globally except some Asian countries and remote areas
• Delivery times are estimates and not guaranteed
• Customers are responsible for providing accurate shipping addresses

6. Returns and Refunds Policy

Return Eligibility

• 15-day return window from delivery date
• Products must be unused and in original packaging
• Original seals and packaging must be intact
• Proof of purchase required

Non-Returnable Items

• Face Coverings & Face Masks (hygiene products)
• Dental Floss & Toothpicks (personal care items)
• Face Wipes (single-use hygiene products)
• Opened Bath Products (unless defective)
• Used Beauty Accessories

Refund Process

• Refunds processed within 5-7 business days after we receive returns
• Original shipping costs are non-refundable
• Refunds issued to original payment method

7. Intellectual Property Rights

Ownership

• All website content, including text, images, logos, and design, is property of Medino Store
• Products and branding are protected by copyright and trademark laws
• Unauthorized use of our intellectual property is prohibited

User-Generated Content

• By submitting reviews or content, you grant us license to use it for promotional purposes
• You retain ownership of your content while granting us usage rights

8. Liability Limitations

Product Usage

• Customers are responsible for reading and following product instructions
• We are not liable for allergic reactions or individual product responses
• Consult healthcare professionals for specific health concerns

Website Usage

• We are not liable for temporary website unavailability
• We strive to maintain accurate information but cannot guarantee complete accuracy
• Liability is limited to the purchase price of products

9. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to our data practices as described in our Privacy Policy.

10. Governing Law and Dispute Resolution

• These terms are governed by the laws of New York, United States
• Disputes will be resolved through friendly negotiation first
• If unresolved, disputes may be submitted to courts in New York

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.