Privacy Policy

Last Updated: December 2023

At Medino Store, we understand that your wellness journey extends beyond premium skincare and health products to include the protection of your personal information. Just as we carefully curate our selection of anti-ageing serums, bath products, and everyday essentials, we approach your privacy with the same dedication to quality and security.

1. Information We Collect

To provide you with our premium shopping experience, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, shipping address, and phone number
• Payment Information: Payment method details (processed securely through encrypted gateways)
• Account Information: Username, password, and preferences for registered users
• Order History: Records of your purchases, including beauty accessories, skincare products, and vitamins

Technical Information

• Device Information: IP address, browser type, device type, and operating system
• Usage Data: Pages visited, products viewed, and time spent on our site
• Location Data: General geographic location for shipping and regulatory compliance

2. How We Use Your Information

We use your personal information with the same care we apply to selecting our premium products:

• Order Fulfillment: To process and ship your health, beauty, and skincare purchases
• Customer Service: To provide personalized support for your wellness needs
• Personalization: To recommend products that match your skincare and health preferences
• Security: To protect against fraud and unauthorized transactions
• Communication: To send order updates, wellness tips, and promotional offers (with your consent)
• Improvement: To enhance your shopping experience and product selection

3. Data Sharing and Disclosure

We treat your data with the same discretion our health-conscious customers expect:

Service Providers

We share limited information with trusted partners who assist in:

• Payment processing (Visa, MasterCard, JCB, PayPal)
• Shipping and delivery services
• Website analytics and performance monitoring

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of our customers and the public

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the new entity, always subject to this Privacy Policy.

4. International Data Transfers

As a global retailer serving customers worldwide (excluding some Asian countries and select remote regions), your data may be processed in different jurisdictions. We ensure all transfers comply with applicable data protection laws and maintain the same level of security described in this policy.

5. Data Storage and Security

We implement security measures that reflect our commitment to premium quality:

• Encryption: All sensitive data is encrypted during transmission using SSL technology
• Secure Storage: Personal information is stored on secure servers with limited access
• Payment Protection: We never store complete payment details on our servers
• Regular Monitoring: Our systems are continuously monitored for potential vulnerabilities
• Data Retention: We retain personal information only as long as necessary for business purposes or as required by law

6. Your Rights and Choices

You have control over your personal information, including the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Objection: Object to certain processing activities
• Restriction: Request limitation on how we use your data
• Portability: Receive your data in a structured, machine-readable format
• Marketing Preferences: Opt-out of marketing communications at any time

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality and secure checkout
• Performance Cookies: Help us understand how visitors interact with our site
• Functionality Cookies: Remember your preferences and settings
• Targeting Cookies: Used to deliver relevant product recommendations

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect your shopping experience.

8. Children’s Privacy

While we offer children’s vitamins, our website is not directed at individuals under 16. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us

Thank you for trusting Medino Store with your wellness journey. We’re committed to protecting your privacy with the same excellence we bring to our product selection.