FAQ

Medino Store is a premium health, beauty, and wellness retailer offering carefully curated products to support your wellness journey. We specialize in skincare, bath products, vitamins, and everyday essentials from trusted brands.

Our store caters to health-conscious individuals seeking premium wellness products, including skincare enthusiasts looking for anti-ageing solutions, those maintaining daily beauty routines, families needing children’s vitamins, and anyone valuing quality bath and body care products.

We offer a comprehensive range of health and beauty products including:

• Skincare: Anti-ageing products, face creams, serums, masks, cleansers, and toners
• Body Care: Body lotions, body wash, deodorants, and bath products
• Beauty Accessories: Dental floss, face coverings, beauty tools
• Wellness: Children’s vitamins and everyday essentials
• Home: Candles and relaxation products

Yes, we are committed to offering only premium, authentic products. Each item in our collection is carefully selected to ensure it meets our high standards for quality and effectiveness. We partner with reputable brands and suppliers to bring you the best health and beauty solutions.

We offer global delivery to most countries worldwide. Please note that we currently cannot deliver to some Asian countries and select remote regions. For specific information about delivery to your location, please contact our customer service team.

We offer two shipping options:

• Standard Shipping – $12.95: Processed within 1-2 business days and delivered within 10-15 days after dispatch via DHL or FedEx with full tracking.
• Free Shipping – Available on orders over $50: Processed within 1-2 business days and delivered within 15-25 days after dispatch via EMS with basic tracking.

After processing your order (1-2 business days), delivery times vary by shipping method:

• Standard Shipping: 10-15 days after dispatch
• Free Shipping: 15-25 days after dispatch

Please note that during peak seasons or exceptional circumstances, additional delivery time may be required.

Yes, we provide tracking for all orders:

• Standard Shipping: Full tracking information through DHL or FedEx
• Free Shipping: Basic tracking information through EMS

You’ll receive tracking details via email once your order is dispatched.

Your health and beauty products are carefully packaged with secure materials to maintain their integrity during transit. We use appropriate packaging to ensure your items arrive in perfect condition.

We accept returns within 15 days of receipt. Items must be unopened, unused, and in their original packaging with all tags attached. For hygiene reasons, we cannot accept returns on opened beauty or personal care products unless faulty.

To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with return instructions and address.

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial details are processed through secure payment gateways, and we never store your complete payment information on our servers.

There is no minimum order requirement for standard purchases. However, to qualify for free shipping, your order must total $50 or more.

You can check your order status using the tracking information provided in your dispatch confirmation email. If you need additional assistance, our customer service team can provide updates on your order.

Orders can be modified or cancelled within 24 hours of placement, provided they haven’t entered the processing stage. Please contact us immediately at [email protected] if you need to change or cancel your order.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [email protected] with photos of the product and packaging. We will arrange for a replacement or refund as appropriate.